FAQ

Q. Why should I order baby formula directly from Europe?
A. We ship directly from Europe to guarantee that you receive the freshest formula possible. With a short shelf life for powdered milk products, we minimize warehouse storage time by refreshing our inventory frequently and shipping directly to order. While European formulas may take a little longer to arrive compared to American brands, they offer superior freshness and quality.
Q. What’s the shelf life for milk formulas?
A. On average, formulas remain fresh for about 2 weeks once opened. We recommend storing them in glass or stainless steel containers to maintain freshness, protecting them from moisture and temperature changes. HiPP formulas offer a slightly extended shelf life of 3 weeks!
Q. Should I boil the water I use to make formula?
A. Yes, it's recommended! Boil the water to kill any bacteria, but cool it to 120°F before mixing it with the formula. After mixing, ensure the formula is cooled to around 98-99°F before feeding your baby.
Q. What is the proper water-to-formula ratio for serving?
A. follow the instructions of the package.
Q. Which stage should I buy for my baby?
A. We offer formulas suited for every stage of your baby’s development. For newborns up to 3 months, we recommend Stage Pre. Check our product pages to find the stage that’s best for your baby. If you are unclear in your decision consult a doctor, Nurse or midwife.
Q. Are your products irradiated?
A. No, all of our products are free from irradiation.
Q. Where are your products from?
A. We get our products from the Producers.
Q. How long will it take the products I ordered to arrive?
A. Any order needs to arrive within 5-8 days.
Q. What are the shipping costs?
A. We offer free Expedited shipping for any sort of milkpowder.
•Free international expedited Shipping: Via UPS (delivery in 5-8 business days)
•For any other babyproduct the shipping charge is shown at the checkout. Enjoy our very low shipping rates per weight
Q. Will I have to pay import duties?
A. In rare cases, customs may apply additional fees. Customs policies vary by country, and orders outside the EU may incur import duties. These costs are the customer's responsibility.
Q. What happens if my order is late, or lost?
A. In rare cases of delays or lost shipments, we will initiate an investigation with the carrier, which can take up to three weeks. Once resolved, we will issue a refund or replacement.
Q. Will I receive a tracking number?
A. Yes! Once your order is shipped, you will receive a tracking number via email. If it doesn’t appear right away, give it a few hours to update.
Q. Why can’t I see my tracking information?
A. Sometimes tracking information may not update immediately. Rest assured, your package is still on its way and will update once it reaches your country. We use Expedited shipping as standard shipping.
Q. What happens if the products I receive are damaged?
A. If your order arrives damaged, please email us immediately with your order number and a photo of the damaged items to info@formuplanet.com. We’ll send you a return shipping label and arrange for a carrier pickup. Once we receive the returned items, we’ll send you a replacement or issue a refund if the product is out of stock.
Q. When will I receive my formula?
A. We know how important it is to receive your baby’s formula quickly! While shipping times can vary with international deliveries, we do everything possible to get your order to you as soon as possible.
Q. What's the differnece between Hipp Stage 1 and Hipp stage?
A. The key difference is that HiPP 2 contains no starch, while HiPP Stage 1 does.
Q. Where can I buy HiPP formula?
A. You can purchase HiPP formula at Formuplanet.com, where we offer a wide range of HiPP products tailored to your baby’s developmental stages.
Q. Is HiPP formula FDA approved?
A. HiPP formula is not FDA-approved because it’s produced in Europe and follows European regulations. While it’s not approved for U.S. retail, it can be legally imported for personal use under FDA guidelines. Always buy from trusted sources to ensure product authenticity and safety.